Terms of Service

Effective Date: July 1, 2026  |  Last Updated: July 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Chopt ("Company," "we," "us," or "our"), governing your access to and use of the website located at chopt-new.rest (the "Website"), including all content, features, functionality, and services offered on or through the Website.

By visiting our Website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, customers, and others who access or use our services.

If you are accessing or using our services on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms, in which case "you" shall refer to such entity. If you do not have such authority, you must not accept these Terms or use our services on behalf of such entity.

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use our services. By using our services, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time and to refuse service to anyone who does not meet this requirement.

2. Description of Services

Chopt is a food service business operating in the United States. Through our Website at chopt-new.rest, we offer the following services:

• Online Menu Browsing: Users may browse our full menu of freshly prepared food items, including salads, grain bowls, wraps, and other culinary offerings.
• Online Ordering: Customers may place orders for pickup or delivery through our Website, subject to availability and service area limitations.
• Account Management: Users may create and manage personal accounts to track order history, save preferences, and manage loyalty rewards.
• Nutritional Information: We provide nutritional data and ingredient information to assist customers in making informed dietary decisions.
• Catering Services: We offer catering options for corporate events, private gatherings, and group orders, subject to separate terms and conditions as applicable.
• Loyalty and Rewards Programs: Registered users may participate in our rewards program to earn points and redeem benefits, subject to the specific terms of such program.
• Promotional Offers: We may from time to time offer special promotions, discounts, and limited-time offers, each subject to their own terms and conditions.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services. Menu items, pricing, availability, and service areas are subject to change without prior notice.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of our services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials, including your username and password.
• Promptly notify us of any unauthorized use of your account or any other breach of security.
• Use our services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
• Comply with all applicable food safety and health regulations when receiving and handling food orders.
• Ensure that any delivery address you provide is accurate and accessible for delivery personnel.
• Be present or have an authorized representative present at the delivery location at the time of delivery.
• Review your order carefully before submission and promptly report any inaccuracies or issues.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities in connection with our services:

• Using our Website or services for any unlawful purpose or in violation of any applicable federal, state, or local laws or regulations.
• Attempting to gain unauthorized access to our systems, servers, databases, or any other component of our infrastructure.
• Engaging in any form of data mining, scraping, crawling, or harvesting of our Website content or user data without our express written consent.
• Transmitting any viruses, malware, ransomware, or other harmful, disruptive, or destructive code through our Website.
• Impersonating any person or entity, including our employees, representatives, or other users.
• Submitting false, fraudulent, or misleading information in connection with any order, account registration, or communication with us.
• Engaging in any activity that interferes with or disrupts the integrity or performance of our Website or services.
• Using automated systems or software to extract data from our Website (screen scraping) without our prior written permission.
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our Website or services without express written permission from us.
• Posting or transmitting any content that is defamatory, obscene, offensive, harassing, threatening, or otherwise objectionable.
• Attempting to reverse engineer, decompile, or disassemble any software or technology underlying our Website or services.
• Using our services to place fraudulent orders or to engage in any form of payment fraud.
• Circumventing or manipulating our pricing, promotions, or loyalty rewards systems.
• Using our contact information for unsolicited commercial communications or spam.

Violation of any of the prohibited activities listed above may result in immediate termination of your account, refusal of service, and may expose you to civil and/or criminal liability under applicable law, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and applicable state cybercrime statutes.

4. Account Registration and Security

To access certain features of our services, you may be required to create an account. When registering, you agree to provide truthful, accurate, and complete information. You are solely responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account.

You agree to notify us immediately at [email protected] of any unauthorized access to or use of your account. We will not be liable for any loss or damage arising from your failure to comply with these security obligations. We reserve the right to terminate accounts, refuse service, or cancel orders at our sole discretion, including in cases where we believe that account credentials have been compromised or that the account is being misused.

5. Intellectual Property Rights

All content, materials, and elements on our Website, including but not limited to text, graphics, logos, images, photographs, illustrations, audio clips, video clips, digital downloads, data compilations, software, and the overall design and layout of the Website (collectively, "Content"), are the exclusive property of Chopt or its licensors and are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, trade dress, and other applicable intellectual property laws and treaties.

Our trade name, trademarks, service marks, logos, and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by us that appear on our Website are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and its Content for personal, non-commercial purposes only, strictly in accordance with these Terms. This license does not include:

• The right to resell or commercially exploit our Website or its Content.
• The right to collect or use product listings, descriptions, or prices for the benefit of another business.
• The right to make derivative uses of our Website or its Content.
• The right to download or copy account information for the benefit of another business or entity.

Any unauthorized use of our intellectual property terminates the permission or license granted by us. We actively monitor our intellectual property and will pursue all available legal remedies against any infringement, including but not limited to seeking injunctive relief and monetary damages.

If you believe that any content on our Website infringes upon your copyright, please notify us in accordance with the Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512) by contacting us at [email protected]. Your notice must include: (a) a description of the copyrighted work claimed to have been infringed; (b) a description of where the allegedly infringing material is located on our Website; (c) your contact information; (d) a statement of good faith belief; (e) a statement of accuracy; and (f) your electronic or physical signature.

6. Payment Terms

6.1 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change at any time without prior notice. Prices displayed do not include applicable taxes, delivery fees, service charges, or gratuity unless expressly stated otherwise. We reserve the right to correct any pricing errors or inaccuracies on our Website, even if an order has already been submitted.

6.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated at the time of checkout. By providing payment information, you represent and warrant that: (a) you are legally authorized to use the provided payment method; (b) the payment information is accurate and complete; and (c) you authorize us to charge the applicable amount to your payment method.

6.3 Order Confirmation and Cancellation

An order is not confirmed until you receive an order confirmation from us. We reserve the right to refuse or cancel any order at our discretion, including orders where we suspect fraudulent activity, where items are unavailable, or where pricing errors have occurred. In the event of a cancellation, you will receive a full refund of any charges to the original payment method within a commercially reasonable timeframe.

6.4 Refund Policy

If you are dissatisfied with your order, please contact us at [email protected] within 24 hours of receipt. Refunds or replacements are evaluated on a case-by-case basis and are subject to our internal review process. Due to the perishable nature of food products, we cannot accept returns of food items. Any refunds approved will be issued to the original payment method.

6.5 Taxes

You are responsible for paying all applicable sales taxes, use taxes, and other governmental charges associated with your purchase. We are required to collect sales tax in states and localities where we have a tax nexus, as required by applicable law.

7. Delivery and Pickup

Delivery availability, service areas, and estimated delivery times vary by location and are subject to change. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by factors beyond our reasonable control, including traffic conditions, weather events, or third-party delivery partners.

If you select delivery, you agree to provide accurate delivery information. We are not responsible for undelivered orders resulting from incorrect address information provided by you. Risk of loss and title to food items pass to you upon delivery or pickup, as applicable.

For pickup orders, items will be held for a reasonable time after the scheduled pickup time. Items not picked up within a reasonable period may be discarded, and no refund will be issued for items not collected due to customer failure to appear.

8. Allergen and Dietary Information

We make reasonable efforts to provide accurate allergen and nutritional information for our menu items. However, we cannot guarantee that our food is free from any specific allergen, as our food is prepared in kitchens where common allergens such as nuts, gluten, dairy, eggs, soy, shellfish, and other allergens may be present. Cross-contamination is possible.

It is your sole responsibility to review ingredient information and consult with a medical professional regarding any dietary restrictions, food allergies, or health conditions before placing an order. We shall not be liable for any adverse reactions resulting from allergen exposure or dietary sensitivities.

9. Disclaimers (As-Is Basis)

We do not warrant or represent that:

• Our Website or services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• The results obtained from the use of our services will be accurate, reliable, or meet your expectations.
• Any errors or defects in our Website or services will be corrected.
• Our Website or servers are free from viruses or other harmful elements.
• The nutritional or allergen information provided on our Website is complete, accurate, or up-to-date at all times.

We do not endorse, warrant, or guarantee any third-party products or services that may be linked from or advertised on our Website. We are not a party to and are not responsible for any transactions you conduct with third parties. Any use of third-party links is at your own risk.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you to the extent prohibited by applicable law.

10. Limitation of Liability

In no event shall our total cumulative liability to you for all claims arising out of or relating to these Terms or your use of our services exceed the greater of: (a) the total amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim, or (b) One Hundred Dollars ($100.00).

The limitations of liability set forth in this section are a fundamental element of the basis of the bargain between us and you and shall apply regardless of the form of action (whether in contract, tort, strict liability, statute, or otherwise) and regardless of whether any limited remedy fails of its essential purpose.

Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you to the extent prohibited by applicable law. In such states, our liability shall be limited to the maximum extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Chopt and its officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your use or misuse of our Website or services.
• Your violation of any third party's rights, including but not limited to intellectual property rights, privacy rights, or contractual rights.
• Any fraudulent or deceptive activity in connection with your use of our services.
• Any content or information submitted by you through our Website.
• Your negligence or willful misconduct.

We reserve the right to assume exclusive control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses. You will not settle any claim without our prior written consent.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy, available on our Website, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent that you are a California resident, your personal information rights are also governed by the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Please review our Privacy Policy for a full description of your rights under applicable California law.

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

13. Third-Party Services and Links

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or services.

We strongly encourage you to read the terms and conditions and privacy policies of any third-party websites you visit. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of such third parties.

We may engage third-party service providers to assist in providing our services, including payment processors, delivery services, and technology providers. These third parties may have access to your personal information only to the extent necessary to perform their functions and are obligated to protect your information.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which our principal business operations are conducted, without giving effect to any choice or conflict of law provisions.

Subject to the dispute resolution provisions set forth in Section 15 below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of our services shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States, and you irrevocably consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Our services are operated in the United States. We make no representation that our Website or services are appropriate or available for use in other locations. If you access our services from outside the United States, you do so at your own risk and are responsible for compliance with applicable local laws.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services informally by contacting us at [email protected]. We will attempt to resolve the dispute informally by contacting you within thirty (30) days of receipt of your notice. If the dispute is not resolved within sixty (60) days, either party may proceed to formal dispute resolution.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights, any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, rather than in court.

The arbitration shall be conducted in English and shall take place in the United States. The arbitrator shall have the authority to grant any remedy or relief that a court of competent jurisdiction could order or grant. The decision of the arbitrator shall be final and binding on the parties. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND WE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. If a court decides that applicable law precludes enforcement of this waiver as to any claim, then that claim must be severed from the arbitration and may be brought only in court, subject to the parties' right to appeal the court's decision.

15.4 Time Limitation on Claims

YOU AGREE THAT ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM AROSE; OTHERWISE, THE CLAIM IS PERMANENTLY BARRED, WHICH MEANS THAT YOU WILL NOT HAVE THE RIGHT TO ASSERT SUCH CLAIM.

16. Consumer Protection Compliance

We are committed to complying with all applicable federal and state consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce. Our advertising, marketing, and business practices are designed to be fair, honest, and transparent.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt-out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights. Please refer to our Privacy Policy for more information about exercising these rights.

17. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or services. We reserve the right, in our sole discretion and without notice or liability, to:

• Deny access to our Website or services to any person for any reason.
• Suspend or terminate your account if we believe you have violated these Terms or any applicable law.
• Discontinue any feature or aspect of our services at any time.
• Block your IP address or device from accessing our Website.

You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use our services will immediately cease. Any outstanding obligations, including payment for services already rendered, shall survive termination.

The following sections of these Terms shall survive any termination or expiration: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and all provisions which by their nature should survive termination.

18. Changes to Terms

We reserve the right to modify, amend, or update these Terms at any time in our sole discretion. If we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our Website with a new effective date;
• Sending a notification to the email address associated with your account; and/or
• Displaying a prominent notice on our Website.

Your continued use of our Website or services after the effective date of any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed about our policies. If you do not agree with any changes to these Terms, you must cease using our services immediately.

We will maintain a record of previous versions of these Terms and make them available upon request.

19. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified to be enforceable, it shall be deemed severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, all of which shall remain in full force and effect.

The parties agree that a court should endeavor to give effect to the parties' intentions as reflected in the provision to the greatest extent possible, consistent with applicable law.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any right or provision of these Terms shall be effective only if in writing and signed by our authorized representative. No waiver of any right or provision shall be construed as a continuing waiver of such right or provision or as a waiver of any other right or provision of these Terms.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on our Website, constitute the entire agreement between you and us with respect to your use of our Website and services, and supersede all prior or contemporaneous negotiations, representations, warranties, and agreements between the parties concerning the subject matter herein. No modification of these Terms will be binding unless in writing and signed by our authorized representative, except as otherwise provided herein.

22. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, governmental action or regulation, fire, flood, civil unrest, war, terrorist acts, labor disputes, or failure of telecommunications or third-party services. In such events, we will make commercially reasonable efforts to minimize the impact on our services and resume normal operations as soon as practicable.

23. Electronic Communications

By using our Website or services, you consent to receive electronic communications from us, including but not limited to order confirmations, receipts, customer service responses, and promotional communications (subject to your communication preferences). You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

24. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to exercise any rights described herein, please contact us using the following information:

We will endeavor to respond to all inquiries within a commercially reasonable timeframe. For urgent matters related to food safety or health concerns, please contact your local health authority or emergency services as appropriate.